Ekerö Municipality
“E-Space exceeds all expectations”
In 2016, Ekerö municipality hired E-Space, as we were called back then, to improve their website. Today the list is long of citizen surveys they have performed together. “The results are outstanding,” says Johan Elfver, Business Manager at Ekerö municipality.
How to make sure that the citizens feel safe and are satisfied with the municipality’s efforts, and how to know what they wish for? By asking, of course. The challenge is to get the answers – that is all municipalities are well aware of. Johan Elfver, Business Manager at Ekerö municipality, has found his partner in E-space. Each year they perform a citizen safety survey in cooperation with the police, and surveys regarding citizen satisfaction and influence. E-space helps with the whole setup, from questionnaire to distribution, analysis and reporting.
“E-space is super professional and knows exactly how to design the surveys to get relevant answers. I have full confidence in their competence and warmly recommend them to other municipalities”, says Johan Elfver.
Everything started with the website
The cooperation with E-space started when Ekerö municipality was about to improve their website. By using a combination of smart E-space surveys and traffic data from the current website, they got a basis for decision-making for the new website. The report showed what the users were looking for, their issues and if the website met their expectations. This baseline measurement has proven to be a very important tool for Ekerö municipality.
“Now we perform a baseline measurement every year to ensure that we continuously make relevant improvements on the website“, says Johan Elfver.
Overwhelming response rate
One of the successful surveys Ekerö municipality has carried out was about Ekerö centrum together with two big property owners. They wanted to know what the citizens wished for the future regarding shops, restaurants, meeting places, vegetation, parking lots etcetera. A big outside exhibition was created and kids were invited to make drawings of their wishes. E-space designed a web citizen survey that was distributed on Ekerö municipality's website, in social media channels, as an ad in the local newspaper and promoted at the exhibition.
“The response rate was overwhelming. We expected around 200 answers and got over 1700. E-space really showed their professionalism“, says Johan Elfver.
An important source of information
The clue is to ask the right questions, in the right order, be selective and use relevant distribution channels. Too long questions and too many questions make people quit the survey. E-space took care of every step and delivered a clean and easy-to-use report with valuable insights.
“We have learnt to trust in E-space. They sharpen our suggestions every time and the reports serve as an important source of information for us not only for the development of Ekerö centrum but also for many other internal projects such as employer branding” ,Johan Elfver says.
Worth every penny
Another survey project Ekerö municipality has performed together with E-space was about the bathhouse. The survey contained questions about safety, accessibility, food and drinks, parking lots etcetera – all the aspects that a municipality wants to know about to plan well for its citizens. Even this time the response rate exceeded their expectations with more than 1100 answers.
“In my view this is a handicraft that no municipality should do on its own. We have several projects in front of us where we will use E-space’s products and services. Hiring professionals like E-space is worth every penny.”
* Please note that our company was named E-Space until August 2022.
